Desert Smart Tourism is a leading tourism company in Dubai that offers a wide range of services, including desert safaris, city tours, dhow cruises, entry tickets to major attractions, and hotel and airport transfers.
You can contact us via email at info@desertsmarttourism.com
Our customer service team is available from 9:00 AM to 6:00 PM (GMT+4), Monday to Saturday. Our tours and activities operate daily, with specific timings provided at the time of booking.
You can book our tours and activities directly through our website or by contacting our customer service team via email or phone. Once your booking is confirmed, you will receive a confirmation email with all the details.
We accept various payment methods, including credit/debit cards and online payment gateways. Full payment is required at the time of booking unless otherwise specified.
Yes, you can request changes to your booking by contacting us at bookings@desertsmarttourism.com. Please note that changes are subject to availability and may incur additional charges.
Cancellations must be made in writing via email to bookings@desertsmarttourism.com. Cancellation fees may apply depending on the timing of the cancellation relative to the tour date. Specific terms will be provided at the time of booking.
To request a refund, please contact us at bookings@desertsmarttourism.com with your booking details. Refunds, if applicable, will be processed within a reasonable time frame according to our refund policy.
We recommend wearing comfortable, light clothing and closed-toe shoes. Bring a hat, sunglasses, and sunscreen to protect yourself from the sun. In the cooler months, a light jacket or sweater is advisable for the evening.
Yes, most of our tours and activities are family-friendly. However, some activities may have age or height restrictions for safety reasons. Please check the specific tour details or contact us for more information.
Yes, we offer private tours and customized packages to meet your specific needs and preferences. Please contact us to discuss your requirements and receive a personalized quote.