Introduction

Welcome to Desert Smart Tourism. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services. If you do not agree with these terms, please do not use our website or services.

Definitions

  • “Company,” “we,” “us,” and “our” refer to Desert Smart Tourism.
  • “You” and “your” refer to the user or customer accessing our website and services.
  • “Services” refer to the tours, activities, and other related services provided by Desert Smart Tourism.

Booking and Payment

Reservation Process

  • All bookings are subject to availability and confirmation.
  • To make a reservation, you must provide accurate and complete information as requested.
  • A booking is confirmed only when you receive a confirmation email from us.

Payment Terms

  • 20% payment is required at the time of booking unless otherwise specified.
  • We accept various payment methods, including credit/debit cards and online payment gateways.
  • Prices are subject to change without prior notice. However, once a booking is confirmed, the price agreed upon at the time of booking will be honored.

Cancellation and Refund Policy

Cancellation by You

  • Cancellations must be made in writing via email to info@desertsmarttourism.com.
  • Cancellation fees may apply depending on the timing of the cancellation relative to the tour date. Please refer to the specific terms provided at the time of booking for details.

Cancellation by Us

  • We reserve the right to cancel any tour or service due to unforeseen circumstances, safety concerns, or insufficient participation.
  • In the event of a cancellation by us, you will be offered an alternative tour or a full refund of the amount paid.

Refunds

  • Refunds, if applicable, will be processed within a reasonable time frame and according to our refund policy outlined at the time of booking.

Conduct and Responsibilities

Guest Conduct

  • Guests are expected to conduct themselves in a respectful and safe manner during all tours and activities.
  • Any behavior that is deemed dangerous, disruptive, or inappropriate may result in the termination of the tour without a refund.

Responsibilities

  • We are not responsible for any loss, damage, or injury sustained during the tours or activities.

You are responsible for your personal belongings and ensuring that you have adequate travel insurance.